1. Overview

At Curtains in Abu Dhabi, we stand behind the quality and craftsmanship of our curtains. If you’re not completely satisfied with your purchase, we’re here to help. Please read this Return & Refund Policy carefully.

2. Return Eligibility

Returns must be requested within 7 calendar days of receiving your curtains.

Curtains must be in their original condition—unused, unwashed, and free from damage.

Fabric samples and custom-made items are non-returnable, unless defective on arrival.

3. Return Process

Contact our Customer Support via email at info@curtainsinabudhabi.ae
or call 056 267 9002 within the 7-day window.

Provide your order number, product details, and clear photos showing any issue (if applicable).

Once approved, you’ll receive a Return Authorization Number (RAN) and instructions for returning the items.

Pack the curtains securely—preferably in original packaging—and ship via a trackable courier. We are not responsible for lost packages.

4. Return Shipping

For defective or damaged items, we’ll cover the return shipping cost.

For other returns, the customer is responsible for return shipping fees.

We offer complimentary pick-up for cleaning service returns (if applicable), as highlighted in our FAQs
Curtains in Abu Dhabi
.

5. Refunds & Exchanges

After receiving and inspecting your return, we’ll notify you via email about its status.

If approved, the refund will be processed within 5–7 business days to your original payment method.

Custom orders may incur a restocking fee of 10–15%, depending on the product and order size.

Prefer adjustments? We can assist with exchanges or alterations—just let us know!

6. Cancellations

Orders may be canceled for a full refund within 24 hours of placement.

After 24 hours, cancellations may not be possible if production or shipping has begun.

7. Garment Cleaning & Alterations

Cleaning services follow the same return policy unless damage occurs during cleaning.

Alteration services are subject to their own terms—please inquire for details.

8. Need Help?

Questions about returns or refunds? Reach out to us at:

Email: info@curtainsinabudhabi.ae

Phone: 056 267 9002

We’re always happy to assist!

Summary: Why This Works for Your Business

Clear instructions make the process user-friendly.

Defined timeframes (7 days for returns, 5–7 days for refunds, 24-hour cancellation) prevent confusion.

Fair coverage for defects builds trust.

Transparency on custom items avoids misunderstandings.

Contact info ties back to your branded details listed on the site